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Customer Services: 0800 688 8305

Customer Service


1. This agreement is made between you and Hammonds Furniture Limited trading as

2. Notice of the Right to Cancel.

You have the right to cancel this contract within 7 days after you receive the goods.

If you wish to cancel this contract you MUST DO SO IN WRITING and deliver personally or send (which may be by electronic mail to this to the address below.

shop.Hammonds Customer Services
Nutts Lane
LE10 3QQ.

Your notice of cancellation is deemed served as soon as it is posted; if sent electronically then it is deemed as served on the day it was sent. All goods supplied must be returned in their original packaging within 7 days of cancellation.

Orders for personalised (e.g. own upholstery) items cannot be cancelled.

3. We guarantee goods we have supplied against defects in manufacturing for 10 years.

This guarantee will only apply if:

(i) you do not owe us any money under the contract; and

(ii) you have properly cared for and used the goods and followed any instructions provided by us; and

(iii) you write to us as soon as is reasonably practicable after discovering a problem that you wish to claim under the guarantee;

This guarantee excludes electrical and light fittings, bulbs and glass. We will, at our discretion and taking into account fair wear and tear, repair, replace or re-install the goods. Should your claim be the result of fair wear and tear or damage, or if the supply is outside the 10-year guarantee period, there will be a £50.00 (payable at the time of the visit) call-out charge in addition to our then current price for repair and/or cost of any materials used.


4. Payment Terms.

100% of total price with order.

5. Delivery

We aim to dispatch all items within 28 working days of the order being placed. We will e-mail you when your products are due to be dispatched. Delivery is usually during business hours Mon – Friday between the hours of 8.00am and 5.00pm. Please ensure that someone is at home to take receipt & sign for the goods. Goods should be checked for damage when signed for and any fault or damage reported at time of delivery or within 24hrs of receipt of the goods.

We do not deliver to NI or outside of the UK.

6. Re-delivery and Returns.

We will charge a redelivery fee of £50 unless you rearrange the delivery date (notified by e-mail) 7 days beforehand.

All goods supplied must be returned in their original packaging within 7 days of cancellation to the address above. If you wish us to arrange collection please contact 0800 688 8305, a £50 collection fee will apply.

Hammonds Furniture Ltd. Registered office: Manor Court Chambers, 126 Manor Court Road, Nuneaton, Warks, CV11 5HL, UK.                   Registered in England No: 1320508.